The Loire Valley: a quality destination
The monuments of Indre-et-Loire and 12 other equally prestigious sites, together with the Touraine Loire Valley Tourist Board, have joined forces to create an officially recognised quality charter. The idea behind the initiative, alongside the respect of all the criteria designed to enhance public appeal for the sites and services on offer, is to ensure they go on to receive the nationally recognised Qualité Tourisme label.
The Quality card Guarantees for the public visiting the different tourist, cultural and heritage attractions and sites of the Loire Valley: key pointsThe site shall be clean and well-kept. All facilities shall be in good working order. The site, and all related activities, the surroundings, buildings, gardens and waste management, will promote a genuine respect for the environment.Prior to visit requirements:- All documents designed for the general public shall be detailed and complete.- Web sites shall be user-friendly and offer an accurate representation of the site in question. - Telephone services shall be efficient and polite. - Incoming e-mails shall be dealt with promptly (within 48 hours). - Customer enquiries by e-mail and fax shall be replied to quickly and accurately (within 48 working hours). - Group reservations shall be processed swiftly and precisely. - Parking facilities shall be clearly posted and easily accessible. - The environment shall be respected. Site welcome:- Information posted at site entrances shall be informative and complete.- Site entrances shall be clearly visible and welcoming. - A personalized welcome creates a positive image of the site. - Ticket offices shall be adapted to the number of customers visiting the site. - Restrooms must be clean and attended. - Baby-changing facilities are clean and functional. - The site shall provide additional on-site services and facilities for visitors (catering facilities, shop, play area, picnic area). - The site shall organize different shows (at least three per year). - A shop shall offer products directly related to the site. - If there is one, the picnic area should be pleasant and convivial. Tours:- Tour information is clearly posted at reception.- Printed documents are accurate and legible. - All technological supports are clean and in good working order. - Visitor comfort and safety are guaranteed throughout the tour. Unaccompanied tours:- Visitors receive a printed document outlining the tour.- Taff are professional and dedicated. Guided Tours:- The tour shall be prepared with customer satisfaction in mind.- The guide shall guarantee customer satisfaction. - The guide shall encourage the visitor to discover other aspects of the site and the region. The following sites are committed to obtaining the Qualité Tourisme label:
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